Identify users

Linking events to specific users enables you to build a full picture of how they're using your product across different sessions, devices, and platforms.

This is straightforward to do when capturing backend events, as you associate events to a specific user using a distinct_id, which is a required argument.

However, on the frontend, a distinct_id is not a required argument and you can capture events anonymously.

To link events to specific users, call identify:

posthog.identify(
  'distinct_id',  // Replace 'distinct_id' with your user's unique identifier
  { email: 'max@hedgehogmail.com', name: 'Max Hedgehog' } // optional: set additional person properties
);

Events captured after calling identify are identified events and this creates a person profile if one doesn't exist already.

Due to the cost of processing them, anonymous events can be up to 4x cheaper than identified events, so it's recommended you only capture identified events when needed.

How identify works

When a user starts browsing your website or app, PostHog automatically assigns them an anonymous ID, which is stored locally.

Provided you've configured persistence to use cookies or localStorage, this enables us to track anonymous users – even across different sessions.

By calling identify with a distinct_id of your choice (usually the user's ID in your database, or their email), you link the anonymous ID and distinct ID together.

Thus, all past and future events made with that anonymous ID are now associated with the distinct ID.

This enables you to do things like associate events with a user from before they log in for the first time, or associate their events across different devices or platforms.

Best practices when using identify

1. Call identify as soon as you're able to

In your frontend, you should call identify as soon as you're able to.

Typically, this is every time your app loads for the first time, and directly after your users log in.

This ensures that events sent during your users' sessions are correctly associated with them.

You only need to call identify once per session, and you should avoid calling it multiple times unnecessarily.

If you call identify multiple times with the same data without reloading the page in between, PostHog will ignore the subsequent calls.

2. Use unique strings for distinct IDs

If two users have the same distinct ID, their data is merged and they are considered one user in PostHog. Two common ways this can happen are:

• Your logic for generating IDs does not generate sufficiently strong IDs and you can end up with a clash where 2 users have the same ID.
• There's a bug, typo, or mistake in your code leading to most or all users being identified with generic IDs like null, true, or distinctId.

PostHog also has built-in protections to stop the most common distinct ID mistakes.

3. Reset after logout

If a user logs out on your frontend, you should call reset() to unlink any future events made on that device with that user.

This is important if your users are sharing a computer, as otherwise all of those users are grouped together into a single user due to shared cookies between sessions.

We strongly recommend you call reset on logout even if you don't expect users to share a computer.

You can do that like so:

posthog.reset()

If you also want to reset the device_id so that the device will be considered a new device in future events, you can pass true as an argument:

posthog.reset(true)

4. Person profiles and properties

You'll notice that one of the parameters in the identify method is a properties object.

This enables you to set person properties.

Whenever possible, we recommend passing in all person properties you have available each time you call identify, as this ensures their person profile on PostHog is up to date.

Person properties can also be set being adding a $set property to a event capture call.

See our person properties docs for more details on how to work with them and best practices.

Further reading

• Identifying users docs
• How person processing works
• An introductory guide to identifying users in PostHog